Smart Whiteboard Paint is considered a dangerous good because of the sensitivity of some of its ingredients. Returns process and refund policy for products that include Smart Whiteboard Paint (in white or clear):
If for any reason, you need to return goods to us, please follow the steps below. Returns & RefundsĪt Smarter Surfaces™, we try our very best to ensure customers are completely satisfied with their orders. Please note: the number of days refers to working days only.įor more information on delivery times in other locations please click here. The table below outlines safe estimates for delivery times.
Customer care is very important to us so we will do everything in our power to ensure your satisfaction. We will liaise with the courier company in the unlikely event of any delays to ensure you know what is happening with your delivery, and to ensure you receive it. Whilst we can give estimates of when your delivery will arrive, based on the courier company’s information to us, we cannot guarantee their performance, as they are a separate company. When the goods leave our warehouse, the courier company has responsibility to deliver it to you. Like all online businesses, we use third party global courier companies to collect and deliver your goods to you. Orders made on Saturday and Sunday are processed on Monday morning. Orders placed after 8.30am ET, will be processed on the next working day. If you place your order before 8.30am ET on Monday to Friday, our warehouse will process your order the same day. We work with a network of global courier services to offer you the best shipping options available.